Salesforce and Certinia Support and System Administration

 Bradley Sam Consulting provides specialised Salesforce and Certinia administration and support services to organisations using these platforms for customer relationship management, financial operations and reporting. Support services focus on ensuring reliable system performance, secure access, high-quality data and effective user adoption across both environments. 

 • Administering, configuring and maintaining Salesforce and Certinia environments, including user management, security, permissions and system configuration. 

 • Managing and resolving user support requests, including access issues, functionality questions, report configuration and data enquiries. 

 • Supporting system updates, releases and new feature deployments, ensuring minimal disruption to business operations. 

 • Developing and delivering training materials and user training sessions to maximise system adoption and effectiveness. 

  • Creating and maintaining system documentation covering configurations, customisations and operational processes. 

 • Working with stakeholders to gather requirements, design scalable solutions and implement system enhancements. 

 • Ensuring data quality, consistency and integrity to support reliable reporting and analytics. 

  • Supporting system governance and compliance, ensuring platforms align with organisational policies, data privacy regulations and industry best practices.